Vaultsale FAQ

About Our Business

Vaultsale.ca is an online destination for pre-owned jewellery and watches, curated by Harmony Jewellers. We offer estate jewellery, watches, engagement rings, and one-of-a-kind pieces at exceptional value.

Yes. Every item is carefully inspected and authenticated by our experienced jewellery professionals before being listed for sale.

Most items are pre-owned estate pieces. Many are vintage or one-of-a-kind, which means availability is limited once sold.

Because we specialize in estate and pre-owned luxury jewellery, customers can purchase high-quality pieces at significantly lower prices than traditional retail.

Vault Sale warrants all of our jewellery to be free of defects in workmanship, and meet proper quality standards for one (1) year from the date of purchase. Physical damage from wear is not warrantied.

Vault Sale guarantees our pre-owned watches to be free from defects in workmanship, and to meet proper working standards for a period of One (1) Year from the date of purchase unless otherwise indicated in the original listing or invoice. This guarantee is void if the watch has been improperly used, abused or altered. This warranty does not cover damage caused by wearer use or water damage.

Shipping & Delivery

Orders are processed within 2-4 business days of placement and shipped via FedEx. Once the item has been shipped you will receive a tracking number via email. When FedEx picks up the package we do not have control over the delivery times. Please track your package for delivery times.

Ground shipping is $40 for purchases under $250 and free for orders over $250.
Express shipping is $50 for purchases under $1000 and free for orders over $1000.

Please visit this link for our refund policy.

Visa, Mastercard and American Express

You can reach us at sales@vaultsale.ca