At Harmony Jewellers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
Returning Your Purchase
IN-STORE PURCHASES
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
In-store purchases can be returned to any location:
Harmony Jewellers
Grimsby Store
37 Main Street West
Grimsby, ON L3M 1R3
Dunnville Store
157 Queen Street
Dunnville, ON N1A 1H7
ONLINE PURCHASES
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Online purchases can be returned to:
Harmony Jewellers
37 Main Street West
Grimsby, ON L3M 1R3
Return Conditions
You have 14 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) is not eligible for exchange.
Receiving A Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
Exchanges
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewellery and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations And Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personlized items and custom jewellery are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Harmony Jewellers
37 Main Street West
Grimsby, ON L3M 1R3
Custom And Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Harmony Jewellers
Grimsby Store
37 Main Street West
Grimsby, ON L3M 1R3
Dunnville Store
157 Queen Street
Dunnville, ON N1A 1H7
Harmony Jewellers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
Consignment Items
Due to the special nature of consignment items, these products are not eligible for returns or refunds. These items are marked as "Final Sale".
Final Sale Items
Items that have been marked as "Final Sale" or are in the "Final Clearance" category are not eligible for returns or refunds.
Shipping
Harmony Jewellers ships orders to:
- All Provinces in Canada
- All 50 U.S. States including District of Columbia, Puerto Rico, Alaska and Hawaii
We offer the following shipping methods:
- FREE Curbside Pickup (Grimsby, Dunnville, Ontario)
- FedEx Ground ($25.00) FREE shipping for orders over $250.00
- FedEx Standard Overnight ($35.00) FREE shipping for orders over $1,000.00
