Skip to main contentSkip to navigationSkip to footer
Interior picture of jewellery cabinets at Harmony Fine Jewellers in Burlington, Ontario Interior picture of jewellery cabinets at Harmony Fine Jewellers in Burlington, Ontario

POLICIES

RETURN POLICY

At Harmony Jewellers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit.

We offer a full refund or exchange of In-Store and Online purchases within 14 days of the purchased date excluding final clearance items. All items must be returned in original condition with original packaging and appraisal documentation (where applicable). Any items that have been sized, altered or engraved are not eligible for  refund or exchange. Special orders and custom work are ordered and or designed specifically for you and are not eligible for exchange. All special orders and custom work require a 25% non-refundable deposit. A special order constitutes any jewellery, gemstone, watch or gift item ordered or altered at the customer’s request. All clearance items are final sale, Some exceptions may apply. 

To learn more about Returning Your Purchase read our Return Policy below. 

LEARN MORE
Happy couple receiving jewellery bag from sales person

JEWELLERY WARRANTY

Fine Jewellery Limited Warranty
Harmony Jewellers warrants all of our jewellery to be free of defects in workmanship, and meet proper quality standards for one (1) year from the date of purchase. Physical damage from wear is not warrantied.  

We will gladly clean and inspect your jewellery at no charge, We recommend you do this every 6 months, But feel free to pop in as often as you like!

CONTACT US
Woman wearing diamond engagement ring holding sunglasses in her hand

WATCH WARRANTY

Certified Pre-Owned Luxury Watch Warranty and Guarantee
Harmony Jewellers guarantees our pre-owned watches to be free from defects in workmanship, and to meet proper working standards for a period of One (1) Year from the date of purchase unless otherwise indicated in the original listing or invoice. This guarantee is void if the watch has been improperly used, abused or altered. This warranty does not cover damage caused by wearer use or water damage.

Harmony Jewellers guarantees all pre-owned watch products to be genuine and authentic. Harmony Jewellers will disclose the use of any aftermarket components as they pertain to individual watches.

CONTACT US
Stainless steel watch with black and red dial sitting in a brown watch presentation box

Trade Up PROGRAM

Applies to Jewellery Sales Only

Interested in trading in or upgrading your jewellery? At Harmony Jewellers our customers will receive their full original purchase price back in the form of a store credit toward trade in or upgrade of your choice. Some conditions apply.

To learn more about our Trade Up Program read our Policy below.

LEARN MORE
Emerald cut diamond and princess cut diamond being help by jewellers tweezers

LAYAWAY PROGRAM

Jewellery Items may be placed on layaway for six (6) months with minimum non refundable deposit of 25%.

Luxury watches may be placed on layaway subject to approval with minimum non refundable deposit of  30% for maximum sixty (60) days.

A monthly payment is required. Layaway cancelled after 30 days will be subject to a restocking fee.

To learn more about our Layaway Program read our Policy below. 

LEARN MORE
Solitaire diamond engagement ring sittin gin presentation jewellery box

Cleaning & Inspection

Regular maintenance is important for the long-term care of your fine jewellery.

We will gladly clean and inspect your jewellery at no charge. We recommend you do this every 6 months, but feel free to have your jewellery cleaned as often as you like!

Book your Appointment below or visit any of our locations. 

LEARN MORE
Marquise cut diamond engagement being cleaned by jewellers steam cleaner

My Bag