Ground shipping is $40 for purchases under $250 and free for orders over $250. Express shipping is $50 for purchases under $1000 and free for orders over $1000.

Orders are processed within 2-4 business days of placement and shipped via FedEx.

Refund policy

At Harmony Jewellers we want you to be satisfied
with your purchase. If for any reason you are not satisfied, you may be
able to return your items for refund or in-store credit. Please read
through the following information carefully before attempting to return
or exchange your product. If you do not comply with store policies, we
may not be able to process your return or exchange.

Returning your purchase

In-store purchases

In-store purchases can be returned to any location: 

Harmony Jewellers
Grimsby Store
37 Main Street West
Grimsby, ON L3M 1R3

Dunnville Store
157 Queen Street
Dunnville, ON N1A 1H7

Online Purchases

You can return the product to us in-store or return to us by mail at
your own expense. We request that you send us the merchandise by
registered post and that you purchase insurance with your carrier for
the value of the merchandise. If you elect not to purchase insurance,
you are liable for any and all damages. We are not responsible for
returns that do not have tracking/delivery confirmation showing that the
package was received in our store. Please pack returns in original
outer box or another sturdy shipping box with appropriate packing
materials to ensure the product arrives to our store in good condition. A
4% processing fee (calculated on the original purchase
price) will be deducted from all approved refunds for online purchases.
Online purchases can be returned to: Harmony Jewellers 37 Main Street
West Grimsby, ON L3M 1R3

Return Conditions

You have 14 days to return an item once it has been received. Items
must be returned unused, in their original packaging, and in a saleable
state to be accepted for return. Any product that has been built or
altered at your request (including ring re-sizing and diamond upgrades)
is not eligible for exchange.

Receiving a Refund

A refund will be submitted in the method originally used for purchase
for all items eligible for return. Recipients may elect to receive
in-store credit instead of a cash reimbursement upon request. Gift
recipients will receive a nonrefundable in-store credit in an amount
equal to the cost of the item. Cash refunds are not available at any
in-person locations. Please allow 7-10 business days for a return to be
posted.

Exchanges

All of our items are carefully hand-inspected by our team to ensure
they are free of defects; however, in the unlikely event that we have
missed something, you will be able to exchange your defective product
within 30 days of receipt. Since many of our pieces are one-of-a-kind
and may be difficult to replace with an exact match, you may elect to
receive in-store credit in an equal amount to your original purchase to
spend at our store. Custom jewellery and personalized items are not
included in our exchange policy. Gemstones, including diamonds, are not
covered by this policy and are sold as-is. Any damages not due to
manufacturing defects are not eligible for return or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and
in-store credit only. Please return items in original packaging. Any
gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours;
therefore, we do not accept any modifications to an order once it has
been placed. If you need to return an order for any reason, please
return it to us within 14 days following our return policy protocol, and
we will refund your purchase. If you have made a mistake on a
personalized or custom piece, please contact us as soon as possible.

Personalized Items

Personlized items and custom jewellery are not eligible for returns
at this time. If you are unsatisfied with your purchase, please contact
us at: Harmony Jewellers 37 Main Street West Grimsby, ON L3M 1R3

Custom and Special Order Items

Due to the special nature of custom and special order items, these
products are not eligible for returns or refunds. Any product that has
been built or altered at your request (including ring re-sizing and
diamond upgrades) falls under this category and as such is not eligible
for exchange.

Consignment Items

Due to the special nature of consignment items, these products are
not eligible for returns or refunds. These items are marked as "Final
Sale".

Final Sale Items

Items that have been marked as "Final Sale" or are in the "Final Clearance" category are not eligible for returns or refunds.

Shipping

Harmony Jewellers ships orders to:

• All provinces in Canada 
  
  

We offer the following shipping methods: 

• Free Curbside Pickup (Grimsby and Dunnville, Ontario)
• FedEx Ground ($25.00) FREE shipping for orders of $250.00
• FedEx Standard Overnight ($35.00) FREE shipping for orders over $1000.00

If you have questions , please don't hesitate to contact us at:
Harmony Jewellers
Grimsby Store
37 Main Street West
Grimsby, ON L3M 1R3

Dunnville Store
157 Queen Street
Dunnville, ON N1A 1H7

Harmony
Jewellers wants to ensure you are happy with your purchase, and we
would be happy to work with you to address any concerns you may have or
provide more information about our policies should questions arise.